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Customer Service Representative

Kitchener-Waterloo, ON

Post Date: 07/14/2017 Job ID: 7146 Type: Contract to Perm

DEAN Group, in association with Arvato Digital Services, is currently seeking 25+ Order Support Agents for a top-ranked employer.

This organization strives to provide first class customer service to its clients while working towards continuous improvement. They are currently searching for highly motivated individuals who have a commitment to providing a high-quality customer service experience, and who are looking to work in an open, fun, and collaborative environment.

These direct hire positions begin at $12 per hour, alongside bonus and incentive programs. Additionally, these positions provide the chance for a long term career opportunity.

Arvato Digital Services is looking to hire for day, afternoon, and night shifts.

Job Tasks Include:

  • Researching, verifying, and responding to all customer inquiries
  • Providing the highest degree of customer interaction and quality, measured through call quality reports, call audits, and customer satisfaction surveys
  • Answering any questions or concerns relating to the order status, delivery time frames and changes in delivery of customers
  • Capturing all required data elements in internal Online Store and other systems of record
  • Providing a strong working expertise in all client supported products
  • Other duties as assigned

What We’re Looking For:

  • High School Diploma or Equivalent
  • Strong interpersonal and customer service skills
  • High level of computer literacy and comfort with working in an online environment
  • Excellent communication skills
  • Self-motivated with a strong initiative and willingness to learn
  • The ability to work both independently and within a team environment
  • Experience in Logistics/Order Management is considered an asset
  • Experience in SAP and block management is desired
  • Strong analytical and problem solving skills
  • The ability to meet deadlines in a timely and efficient manner

How to Apply:
 

By Email: 
Submit resume to Amanda Casselli at adminkitchener@deangroup.ca 

In Person: 
DEAN Group 
209 Frederick St., Suite 101 
Kitchener, ON 

By Telephone: 
519-568-7778 – Ask for Amanda Casselli

By Fax: 
519-568-7805 

Dean Group always welcomes walk-ins, Monday to Friday between 8:30AM and 4:00PM. Please bring a copy of your resume.

 

 

DGK123


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