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Change Implementation Specialist

GUELPH, ON

Post Date: 05/16/2018 Job ID: 8524 Type: OS - Office Services

Dean Group is recruiting a Change Implementation Specialist for a one year contract with a reputable client in Guelph. This is a full time position with a pay rate between $44-$46/hr. 

The Change Implementation Specialist will have specialized knowledge and experience in the area of project management and change management in business operations. As the Change Implementation Specialist, you will effectively lead and implement complex to highly complex and diverse change initiatives within the Program Delivery division to assist in improving the external customer experience.

Responsibilities:

  • Lead the planning, development and implementation of complex to highly complex and diverse change initiatives
  • Provide change management expertise to ensure changes align with other Program Delivery divisional activities and are implemented effectively within the division
  • Use standardized methodology for change implementation to provide consistent success
  • Analyze the impact of changes to the day-to-day business operations and factor impacts into the plans
  • Make recommendations to the Team Leader about changes in methodology for effective change management and/or implementation
  • Consult with Program Delivery management on change implementation priorities, ensuring consideration of timing, resource requirements, the impact to the business operation and customer experience
  • Ensure effective change implementation with a focus on improving the external customer experience
  • Prioritize changes to meet the operational business needs and expected benefits
  • Lead cross-functional team and use project management expertise to ensure change initiatives are on time, on budget and meet stakeholder expectations
  • Identify and resolve highly complex issues related to project plan management and implementation and escalates issues when appropriate to the Team Leader for resolution
  • Act as a resource for change management implementation and serve as the senior change management expert on assigned projects and initiatives
  • Coach and mentor Change Implementation Specialists, Operations Analysts and others involved in change implementation across the division
  • Represent the Change Implementation team at departmental or cross-divisional meetings when required

Qualifications:

  • Post-secondary education in business administration or general arts, or equivalent work experience
  • Minimum 5 to 8 years’ related experience
  • Minimum 1 to 3 years’ experience in project management and/or change implementation
  • Progressive experience in leading and implementing change an asset
  • Experience within the insurance or agricultural sectors an asset
  • Chartered Insurance Professional (CIP) designation an asset
  • Change Implementation and/or Project Management designation an asset

If you are interested in this exciting opportunity please email resume to awhite@deangroup.ca


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