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Customer Service Representative

GUELPH, ON

Posted: 05/17/2019 Type: OS - Office Services Job Number: 11173

Dean Group is recruiting a Customer Service Representative for a reputable client located in Guelph. This is a temp to permanent position for the right candidate. Full time hours Monday to Friday and pay rate is $18/hr. 

The Customer Service Representative performs customer service duties in support of field sales efforts while managing multiple priorities. Excellent communication, interpersonal skills and attention to detail are required in order to communicate with internal and external customers in a competent and professional manner while ensuring accurate order entry.

Essential Duties/Principal Responsibilities:

  • Process all customer orders in the assigned area or for the assigned product line(s).
  • Answer software inquiries relating to product selection and updates
  • Answer all customer inquires for pricing and delivery information.
  • Issue RMA's to customers that need to return items. 
  • Make warranty / repair / replace decisions or refer to appropriate person if unsure.  Authorizes repair centers for warranty repair up to the value of the item.  Issue credit memos as required.
  • Communicate new product information to the customers. 
  • Communicate any pertinent customer information to the sales reps.
  • Sell additional products to customers when they are on the phone.
  • Perform telemarketing functions as required.
  • Responsible for first attempt for program resolution.
  • Open and update customer master records.
  • Communicate accurate customer pricing information.
  • Release pick lists to shipping for on-time delivery.
  • Determine best shipping method for order based on service and price.
  • Perform back up duties for absent CSR's as applicable.
  • Other duties as assigned 

Required Qualifications:

  • College diploma or experience in a technical role, preferable mechanical pumps
  • Minimum one year experience in a similar position. 
  • Excellent computer skills, including, but not limited to Microsoft Word, Excel, Outlook, and PowerPoint and preferably prior experience with BPCS software. 
  • Excellent written and oral communication skills, including the ability to demonstrate courtesy and tact when dealing with customers and co-workers. 
  • Previous general support of industrial products or applications

If you are interested in this opportunity please email resume to awhite@deangroup.ca

 

DEAN Group is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, provide the information in this communication or documentation about our services in a format that takes into account a person’s disability.

All Dean Group staff are fully trained and have established a Customer Service Standard in an effort to ensure that our office provides excellent customer service for all, including those with disabilities.

DEAN Group is pleased to assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

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