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Customer Service Representative


Posted: 09/13/2019 Type: OS - Office Services Job Number: 11792

Are you a recent graduate looking to gain valuable clerical and administrative experience? Do you have previous customer service experience and are comfortable interacting with people over the phone? Dean Group has the position for you!

Dean Group, in partnership with our reputable client in Waterloo, is currently recruiting for 20+ customer service representatives. These positions start at $15.00-16.75/hour depending on shift.

This position is in a call centre environment and candidates who are flexible for all shifts will be given a preference. Our client is on a bus route in Waterloo and also has a large parking lot available with lots of free parking.

Job Duties:

  • Answering all incoming calls and responding to customer inquiries
  • Researching and verifying any customer issues
  • Helping to monitor delivery time frames and any change in order status
  • Maintaining client files electronically
  • Other duties as assigned

Job Requirements:

  • Excellent written and verbal communication skills
  • The ability to communicate with others over the phone
  • Great interpersonal skills
  • High level of computer literacy
  • Strong analytical and problem-solving skills
  • The ability to work both independently and within a team setting

If you are interested please send your resume to 


DEAN Group is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, provide the information in this communication or documentation about our services in a format that takes into account a person’s disability.

All Dean Group staff are fully trained and have established a Customer Service Standard in an effort to ensure that our office provides excellent customer service for all, including those with disabilities.

DEAN Group is pleased to assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.


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Dean Group Staffing Services

  • Temporary Staffing
  • Temp-to-Hire Staffing
  • Contract Staffing
  • Direct Hire Staffing
  • Executive Search
  • Onsite Management
  • Payrolling
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"In our dealings with Dean Group, we have always been provided with quality personnel in a timely manner. It has always been a pleasure dealing with Dean for their expertise, personal commitment, and energy to meet our goals."

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