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Online Customer Support


Post Date: 05/18/2018 Job ID: 8553 Type: OS - Office Services

Are you a recent graduate looking to enter the workforce in a clerical or administrative role? Are you great with computers and have excellent problem-solving skills? Dean Group has the position for you!

In partnership with our reputable clients in Waterloo, we are looking for motivated individuals to fill 25+ permanent online customer support positions. These positions start at $15/hour with the potential for bonuses and benefits are included!

Shift start and end times will range from 8:00 AM – 10:00 PM; candidates who are flexible for all shifts will be given preference. These positions are on a bus route and you will also have access to a large parking lot.

Job Duties:

  • Responding to online inquiries from customers and troubleshooting any issues
  • Using online tools to investigate and help solve customer concerns
  • Triaging customer concerns and sending them to appropriate departments for assistance
  • Other duties as assigned

Job Qualifications:

  • High School Diploma or Equivalent
  • Excellent computer literacy and highly proficient in Microsoft Office
  • Strong organizational skills with a high attention to detail
  • The ability to type 35 WPM
  • Problem solving and critical thinking skills
  • Previous customer service experience is considered and asset

If you are interested in these positions then please send your resume to If you have any questions or would like to discuss these positions further then give us a call at 519-568-7778.

DEAN Group is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, provide the information in this communication or documentation about our services in a format that takes into account a person’s disability.

All Dean Group staff are fully trained and have established a Customer Service Standard in an effort to ensure that our office provides excellent customer service for all, including those with disabilities.

DEAN Group is pleased to assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

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"In our dealings with Dean Group, we have always been provided with quality personnel in a timely manner. It has always been a pleasure dealing with Dean for their expertise, personal commitment, and energy to meet our goals."

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